FAQ
Why is COWS ice cream considered super premium?
COWS ice cream is considered super premium because of its higher fat content (14%-18%) as compared to regular ice cream (10%-12%). Adding to the super premium status is the fact that we only use high quality ingredients and we mix our ice cream at a low speed to ensure texture and taste are not lost. This also keeps out excess air being whipped into our product, ensuring a high quality finished product for you to enjoy.
Is COWS ice cream pasteurized?
Yes, COWS ice cream is made with pasteurized milk to ensure the safety of consumers.
Is the egg in your ice cream cooked?
Yes, our ice cream mixture is cooked to ensure all safety requirements are met.
Where can I find the ingredients and nutrition information of your products?
Ingredients and nutrition information for each COWS ice cream flavour is available on our Ice Cream page.
Do you offer any lactose-free or dairy-free products?
Currently, our only lactose-free or dairy-free products are our sorbet flavours. Sorbet provides an alternative to ice cream for those who are allergic to milk, or who enjoy a fat-free frozen treat. However, traces of residual products containing milk may be present.
Do you offer any egg-free ice cream options?
COWS does not offer any egg-free ice cream options. All ice cream flavours contain WHOLE EGGS (both white and yolk). Our sorbets do not contain eggs, but traces of residual products containing eggs or milk could be present in sorbets due to cross contamination.
Does COWS make gluten-free products?
Our facility is not a gluten-free facility, therefore we cannot guarantee that any of our ice cream or sorbet flavours are absolutely gluten-free.
We have a selection of flavours which are labeled "Gluten-Friendly", which means they do not contain gluten in their ingredients, however products may contain traces of gluten, either from our manufacturing facility or from our ice cream dippers.
For example: PEI Strawberry Ice Cream might have come in contact with gluten due to cross-contamination at a production or store level.
As some allergies could be life threatening, we recommend people with allergies avoid ice cream for their own safety.
Does COWS make any nut-free products?
Our facility is not a nut-free facility, therefore we cannot guarantee that any ice cream or sorbet flavour is absolutely nut-free. Please be aware that our products may contain traces of peanuts and tree nuts, either from our manufacturing facility or from our ice cream dippers.
For example: Vanilla Ice Cream might have come in contact with nuts. As some allergies could be life threatening, we recommend those with allergies avoid ice cream for their own safety.
Do you have any sugar-free products?
Currently, we do not offer any sugar-free ice cream or sorbet, because we have not yet found any recipe that is COWS quality.
What are the ingredients in a waffle cone?
Some customers with allergies may need to know what is in the batter of our waffle cones.
The ingredients are as follows: Flour, Sugars (sugar, dextrose), Canola oil, Natural and artificial flavour, Wheat protein blend (wheat protein isolate, wheat starch, sodium alginate, sunflower lecithin, sunflower oil), Salt, Soy lecithin
Allergens: Wheat, Milk
May contain: Eggs, Mustard, Triticale, Rye, Barley or Oats.
What is the alcohol in your ice cream?
The alcohol in our ice cream is a stabilizer in flavouring and does not exceed 0.5% alcohol. It is mostly found in our vanilla, which is natural, but it may also be in other flavours. The alcohol used is made purely for flavourings and is not made from an alcohol meant for drinking.
Is COWS ice cream Kosher?
COWS ice cream is not Kosher certified.
How can I request a donation or sponsorship for my event or organization?
COWS is a proud supporter of our COWmmunity! Please complete this form to be considered for a donation or sponsorship.
Donation and sponsorship requests are not accepted in-store and due to the volume we receive, requests are evaluated twice per month. To ensure your best chance of a donation, please apply with adequate advance notice.